Jim Letourneau's Blog

Investing, Technology, Travel, Geology, Music, Golf. I think that covers it.

Documenting Shipping or Where's My Spy Camera

I'm gaining some customer service experience through Dress.Up Fitness bracelets. Currently we sell through eBay and our website, www.dressupfitnessbracelets.com. I am learning that consumers are no longer content to wait for something to arrive in the mail. They want to know when it was shipped and where the package is (and if they are like me, they might obsessively click the tracking page to see if there has been any progress). I've had a few experiences where the tracking info I received wasn't very helpful and ultimately, it doesn't allow packages to travel any faster. However, I understand that desire to KNOW.